Shipping Policy
At ZS IT SOLUTIONS, we strive to provide timely and reliable shipping for all our products and services. Below is the detailed information regarding our shipping process.
1. Shipping Method
- Digital Products: All digital products (e.g., subscriptions, software, eBooks, online courses) are delivered electronically. No physical shipping is required. After your purchase is confirmed, you will receive an email with a download link or access instructions to begin using your product immediately.
- Physical Products: For physical products (e.g., hardware, printed materials), we use trusted courier services to ensure safe and timely delivery.
2. Shipping Costs
- Digital Products: There are no shipping charges for digital products as they are delivered electronically.
- Physical Products: Shipping costs for physical products will be calculated during the checkout process based on the destination and size/weight of the items. You will be informed of the shipping cost before you finalize your purchase.
3. Shipping Timeframe
- Digital Products: Digital products are typically delivered immediately after successful payment confirmation. If you do not receive your product within 30 minutes, please check your spam/junk folder. If it is still not there, contact us at zsitsolutions78@gmail.com.
- Physical Products: Shipping times for physical products typically range from 5 to 7 business days within Pakistan, depending on the shipping method and your location. Once your order is processed, we will notify you of the estimated delivery date.
Note: Shipping times may vary during peak seasons or due to unforeseen circumstances such as weather delays or courier service disruptions.
4. Shipping Locations
We currently offer shipping to all major cities and towns across Pakistan. For international shipping, please contact us directly at zsitsolutions78@gmail.com to inquire about availability and shipping costs.
5. Order Processing Time
We process and ship orders on business days (Monday to Saturday), excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next business day.
- Order Processing Time: Orders for physical products will typically be processed within 1-3 business days.
6. Tracking Your Order
Once your physical order has been shipped, we will send you an email with a tracking number. You can use this tracking number to monitor the delivery status of your package through the courier service’s website.
7. Failed Deliveries
If a delivery attempt fails due to an incorrect shipping address or if the recipient is unavailable, the courier may either attempt a second delivery or hold the package at a local facility for pickup. It is your responsibility to ensure the shipping address is correct at the time of purchase.
If a delivery fails, please contact us promptly to reschedule delivery or provide an alternative address.
8. Lost or Damaged Items
- Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, depending on your preference and the availability of the item.
- Lost Items: If your physical order is lost in transit, please contact us as soon as possible. We will work with the courier service to locate your package or provide a resolution, which may include a replacement or refund.
9. Returns and Exchanges
We accept returns and exchanges for physical products only under the following conditions:
- Items must be returned within 7 days of receiving the order.
- Products must be unused, in their original condition, and in the original packaging.
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
To initiate a return or exchange, please contact us at zsitsolutions78@gmail.com with your order details.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with an order, please feel free to reach out:
- Email: zsitsolutions78@gmail.com
- Phone: 03366947068
- Address: Shop 6, Atta Market, Haveli Lakha, Okara Depalpur